FAQS
Shipping & Delivery
How long does shipping take?
At Di Capo, every order is prepared with care and efficiency — because excellence doesn’t rush, but it never delays.
Once placed, your order is processed within 1–2 business days, and shipped via express delivery.
We work with trusted international carriers to ensure your eyewear arrives safely — and swiftly.
Estimated delivery times:
• Europe & United Kingdom → 4–6 business days
• United States & Canada → 5–7 business days
• United Arab Emirates → 5–7 business days
• Rest of the World → 6–10 business days
You’ll receive a tracking number as soon as your order leaves our atelier, so you can follow every step of its journey.
Because true elegance isn’t just in how it looks — it’s also in how it arrives
How do I check my order status
Once your Di Capo eyewear is carefully prepared and shipped, you'll receive a tracking number to follow its path — from our atelier to your doorstep.
We ship via UPS or trusted national postal services, depending on your location.
If your order is handled by the local post, you can easily track it using the same number on your country’s official postal website.
Because in the world of Di Capo, even anticipation is designed to feel effortless
Returns, Exchanges & Refunds
How do I return my order?
We design with intention — and we stand by it.
But if your eyewear doesn’t feel exactly right, you’re covered.
We offer a 7-day return window, beginning the day your Di Capo arrives.
Our process is as refined as the product itself:
1. Ensure eligibility
Your eyewear must be returned in unused condition, with all protective materials, tags, and original packaging — including case and cloth — in pristine state.
2. Request return authorization
Contact us at info@dicapo.es to initiate the return. We’ll guide you through each step with care.
3. Repack with precision
Place your eyewear back in its original packaging to protect it during the journey back.
4. Ship securely
Use a trusted carrier and affix the return label we provide. Your Di Capo deserves a safe return.
5. Refund with integrity
Once received and inspected, your refund will be processed to the original payment method within 7 business days.
Because timeless pieces deserve timeless service.
And when you wear Di Capo, even a return is handled with elegance.
How is the refund of my money done?
Once your return is approved, we process refunds with the same attention to detail that defines our eyewear.
- Debit card: Refunded within 1 business day.
- Credit card: Timing may vary depending on your bank’s processing policies.
- PayPal: The refund appears immediately upon confirmation.
Each payment platform will notify you directly once the refund has been issued