Return Policy
We design with intention — and we stand by it.
But if your eyewear doesn’t feel exactly right, you’re covered.
We offer a 7-day return window for free with no questions asked, beginning the day your Di Capo arrives.
Our process is as refined as the product itself:
1. Ensure eligibility
Your eyewear must be returned in unused condition, with all protective materials, tags, and original packaging — including case and cloth — in pristine state.
2. Request return authorization
Contact us at info@dicapo.es to initiate the return. We’ll guide you through each step with care.
3. Repack with precision
Place your eyewear back in its original packaging to protect it during the journey back.
4. Ship securely
Use a trusted carrier and affix the return label we provide. Your Di Capo deserves a safe return.
5. Refund with integrity
Once received and inspected, your refund will be processed to the original payment method within 7 business days.
Because timeless pieces deserve timeless service.
And when you wear Di Capo, even a return is handled with elegance.
Returns, Exchanges & Refunds
How is the refund of my money done?
Once your return is approved, you will get all your money back. We process refunds with the same attention to detail that defines our eyewear.
- Debit card: Refunded within 1 business day.
- Credit card: Timing may vary depending on your bank’s processing policies.
- PayPal: The refund appears immediately upon confirmation.
Each payment platform will notify you directly once the refund has been issued